1. CrackBerry Question's Avatar
    this phone is not new but it works perfectly fine until I try to set up my gmail account. It was reset to factory settings when I took over ownership. Whenever I try to set up email account I receive " invalid email address or password." Have tried rebooting, factory resetting but nothing works. Please help as I need this for work when I can not sit on the computer.

    Thanks in advance.
    10-02-14 05:19 AM
  2. sedalia066's Avatar
    Had the same issue in the past. Try signing in to your account on the computer. Then leave that connection open and try the phone again. Sometimes that works.

    If not, try rebooting the phone. Or sign in to your Google account in the browser. In my hands this one is not often very predictable and may work with any one of the above trials. If all else fails return with a list of what you tried and more help should be on the way.
    10-02-14 08:02 AM
  3. AnotherBillJ's Avatar
    As another resort, try typing www.blackberry.com/integrate in the phone's browser. I don't know why but that method has been known to work when others have failed.

    Let us know if that helps you.
    10-02-14 09:42 AM

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