1. CrackBerry Question's Avatar
    no reason for most contacts to be lost but they are I can not restore from backup using blackberry link because it keeps asking for my device password which apparently is not the password I use daily to access or use my cell How do I retrieve my password?
    02-25-17 05:12 PM
  2. Carjackd's Avatar
    Your BlackBerry device password can't be recovered or changed if you don't enter your current password correctly. For security reasons, the only way that you can reset your password without knowing your current password is to delete all of your device data. You can do this by entering an incorrect device password multiple times.
    02-26-17 12:44 AM
  3. Carjackd's Avatar
    Actually if you know your bbid and you have set up protect on your device go to BlackBerry Protect web site , log in using your bbid password and change device password from there
    02-26-17 02:01 AM

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