Would REALLY appreciate anyone who can help me out...
I recently upgraded the software on my Q10 and it started to have a few problems and glitches. I took it to the store and spent hours on the phone with technicians and ended up being told that the only way to fix these glitches would be to wipe the phone. I backed everything up and wiped the phone, but when I went to restore the phone, all of my information was rejected. Now the information isn't even discoverable on my computer. I lost the last photos and videos taken of my dad before he passed away and am really upset about the whole thing. I don't know what to do. Some one please please help - I'd be so grateful.