1. CrackBerry Question's Avatar
    Hi, if I go to settings and check my user id it gives me one of my email address. When I reset password it says you must log in with original username or password incorrect. I tried all 3 Email addresses and resetting password on all of them, hard and soft reboot but still the same problem! Help!
    01-09-15 03:24 PM
  2. diegonei's Avatar
    Settings > BlackBerry ID

    Whatever email it says there is your BBID. If you want to recover your password, do it on the website, using the email you saw there.


    To change the BBID on the device, either perform a security wipe or run an autoloader. The initial setup is the only way to enter a BBID (but this does not seem to be he issue you reported).
    01-09-15 03:45 PM

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