1. CrackBerry Question's Avatar
    new z10 user. on a phone call, the call is over, the screen is black and I can't get to the "end call" button. I try shaking it nothing happens, screen remains blank, cue awkward silence...
    12-11-14 05:04 PM
  2. Himanagendra Janjanam's Avatar
    maybe the screen was locked. Check it

    Posted via CB10
    12-11-14 09:51 PM
  3. lovedaazn's Avatar
    I think you should try to reload the os. I can't see that being a hardware issue.

    Posted via CB10
    12-11-14 10:11 PM
  4. alchemy_junkie's Avatar
    Unless there is an issue with the ir sensor which is what blacks the screen when you put it to your ear. If you have no issue with the device otherwise I think it might be worth looking into the ir sensor. This will be located near the top of the device by the ear piece.

    Posted via Q10 a device that doesn't bleed personal information
    12-12-14 02:06 AM
  5. guygardner73's Avatar
    I'm having the same issue on my Passport. I just tap the power button and it comes on. I didn't have the problem on my Z10 on 10.2.1.xxxx

    PassportSQW100-1/ O2 UK
    12-15-14 03:28 PM

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