1. CrackBerry Question's Avatar
    My BB is has frozen. The only message appearing on the screen is: Finalizing device setup. I switched it of but nothing changed. A disconnected the battery but no results. Can anyone help with this?
    07-31-15 07:57 AM
  2. Denise in Los Angeles's Avatar
    What? You disconnected the battery? How did you do that?

    If you used the "set-up app" on your phone, it maybe looking for a wi-fi connection to complete the set-up.

    Can you connect to either wi-fi or connect the phone to a computer using the usb cord? Then use an autoloader to load the OS.
    07-31-15 11:29 AM

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