1. SumanRani's Avatar
    My Blackberry Classic's screen went completely out and I was sent a new Priv. In trying to restore my Classic (I didn't want to give it up), I created a backup file. However, after that I tried factory resetting my phone.
    So I cannot restore my Classic because I can't see the screen to run the set up so I can't try to transfer from phone to phone.
    My Priv won't connect to BB Desktop or Link.

    I've tried a dozen converters at this point with no luck.
    The T-Mobile store is never able to help me.
    04-15-17 12:16 AM
  2. John Vieira's Avatar
    You really can't do that. You would have to restore it to your classic and use the transfer app, but since it's broken, that's a no go.

    Hopefully you had your contacts backed up on an email address, otherwise you're starting from scratch.
    04-15-17 01:02 AM
  3. anon(3641385)'s Avatar
    04-15-17 01:07 AM
  4. anon(3641385)'s Avatar
    Re your priv, no, BlackBerry link is only for bb10 devices; and BlackBerry desktop is for bbOS devices.

    BlackBerry content transfer is the app you'll need to transfer the content between your Classic and the priv, if autoloader works for you.

    04-15-17 01:12 AM

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