1. chuckJUSTchuck's Avatar
    Memory almost full and do not have a memory card installed. As I was taking a vid phone turned off. When turned back on all pics and videos deleted. Is this normal?

    Posted via CB10
    08-15-16 11:23 AM
  2. DaFoxGrey's Avatar
    Memory almost full and do not have a memory card installed. As I was taking a vid phone turned off. When turned back on all pics and videos deleted. Is this normal?

    Posted via CB10
    Absolutely not normal.
    However the Camera, Pictures, and Video apps do not directly access the files and folders of the media you have stored on the device, they work from a cache of those files.
    Sometimes the cache gets corrupted and won't display some or all of the media files saved.
    To fix, perform a Hard Reset or Soft Reset.
    As you haven't posted what exact BB10 device you have, there are a few ways of performing this.
    If the device has a removable battery, perform a Hard Reset:
    1. Remove the back cover.
    2. Remove the battery.
    3. Wait a few seconds and reinsert the battery.
    4. Replace cover.
    5. Power on the device.

    For non-removable battery devices, perform a Soft Reset:
    You will need to press and hold a particular button or button combo, it depends on exactly which BB10 device you have.
    Use one of the below methods, if the device doesn't go through the steps listed, try the other method:
    1. Press and hold the Volume Up and Volume Down buttons at the same time, you will see a screen shot notice, the screen will turn off, the device will begin to boot up, when device loading animation, release the buttons, the device will now boot up.
    2. Press and hold the power button for at least 10 seconds. The device will show the power down count down, the screen will turn off, the device will power off after showing the word BlackBerry on the screen, release the power button. Boot up the device by pressing the power button for one second.

    What this does is clears all caches and running memory, turns off background apps and services, and shuts down the device.
    It does not delete any files, apps, setting, or messages and generally fixes any issues that have to do with corrupted caches.

    NOTE: It is normal for the device to be sluggish and glitchy for up to five minuted after a Hard/Soft Reset due to the system working extra hard rebuilding caches and starting up background apps and services. So it is best to just let the device sit for five minutes after it boots up before continuing to trouble shoot.
  3. DaFoxGrey's Avatar
    Memory almost full and do not have a memory card installed. As I was taking a vid phone turned off. When turned back on all pics and videos deleted. Is this normal?

    Posted via CB10
    Absolutely not normal.
    However the Camera, Pictures, and Video apps do not directly access the files and folders of the media you have stored on the device, they work from a cache of those files.
    Sometimes the cache gets corrupted and won't display some or all of the media files saved.
    To fix, perform a Hard Reset or Soft Reset.
    As you haven't posted what exact BB10 device you have, there are a few ways of performing this.
    If the device has a removable battery, perform a Hard Reset:
    1. Remove the back cover.
    2. Remove the battery.
    3. Wait a few seconds and reinsert the battery.
    4. Replace cover.
    5. Power on the device.

    For non-removable battery devices, perform a Soft Reset:
    You will need to press and hold a particular button or button combo, it depends on exactly which BB10 device you have.
    Use one of the below methods, if the device doesn't go through the steps listed, try the other method:
    1. Press and hold the Volume Up and Volume Down buttons at the same time, you will see a screen shot notice, the screen will turn off, the device will begin to boot up, when device loading animation, release the buttons, the device will now boot up.
    2. Press and hold the power button for at least 10 seconds. The device will show the power down count down, the screen will turn off, the device will power off after showing the word BlackBerry on the screen, release the power button. Boot up the device by pressing the power button for one second.

    What this does is clears all caches and running memory, turns off background apps and services, and shuts down the device.
    It does not delete any files, apps, setting, or messages and generally fixes any issues that have to do with corrupted caches.

    NOTE: It is normal for the device to be sluggish and glitchy for up to five minuted after a Hard/Soft Reset due to the system working extra hard rebuilding caches and starting up background apps and services. So it is best to just let the device sit for five minutes after it boots up before continuing to trouble shoot.
    pkcable likes this.
    08-15-16 11:50 AM
  4. chuckJUSTchuck's Avatar
    Thanks for the response. I removed the battery from my Z10 as soon as it happened to reboot, unfortunately the cache and the folders are all empty. It's as if I never took any pics or vids.

    Posted via CB10
    08-15-16 02:03 PM
  5. chuckJUSTchuck's Avatar
    Thanks again DaFoxGrey. Did another hard reboot but didn't touch the phone for 10 minutes afterwards. All has been restored

    Posted via CB10
    DaFoxGrey likes this.
    08-15-16 06:35 PM

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