How can I do software on my BlackBerry z10 which is in showing no charging while I connect it to the

11-08-19 04:54 PM

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biphin5

I have a z10 but it seems that low battery while I connect it to the charger, I have to install software on the device. How can I do it?

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10-20-19 05:37 AM

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Ben xfg

Originally Posted by biphin5

I have a z10 but it seems that low battery while I connect it to the charger, I have to install software on the device. How can I do it?

Posted via CB10

Which variant of the Z10 do you have? STL100-?

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10-20-19 07:03 AM

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biphin5

STL100-1

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10-20-19 07:07 AM

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Ben xfg

Originally Posted by biphin5

STL100-1

Posted via CB10

Then use this autoloader to re-flash the OS.

https://mega.nz/#!dJBSmLba!xBT2RmPyO...LgT7ZMpbq7-pCE

Download and unzip the file to a PC, then plug in device and run the autoloader.

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10-20-19 07:14 AM

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biphin5

Yes, thank you, am trying on it

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10-20-19 08:29 AM

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biphin5

The link that you provided do not contain the item, can I have a another option for autoloader?

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10-20-19 11:22 AM

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conite
Ambassador

Originally Posted by biphin5

The link that you provided do not contain the item, can I have a another option for autoloader?

Posted via CB10

The link is good.

10-20-19 11:23 AM

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biphin5

Am sorry, the link still don't showing the loader, please give me a another link.

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10-20-19 11:24 AM

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conite
Ambassador

Originally Posted by biphin5

Am sorry, the link still don't showing the loader, please give me a another link.

Posted via CB10

It's the only one. Use another browser on your PC.

10-20-19 11:29 AM

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biphin5

Yes I am downloading it but it seems transfer quota exceeded

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10-21-19 01:56 AM

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biphin5

And it is stuck at 70 %

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10-21-19 02:02 AM

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biphin5

Hi, it is downloading again, what I have to do to unzip the file? I already have BlackBerry desktop software on the system

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10-21-19 02:16 AM

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Ben xfg

Originally Posted by biphin5

Hi, it is downloading again, what I have to do to unzip the file? I already have BlackBerry desktop software on the system

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Right click on the file, hover your mouse over 7-Zip then select Extract from the menu that pops up.

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10-21-19 06:04 AM

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biphin5

I can see only
1 open with WinRAR
2 extract files
3 extract to Z10_10.3.02.2813_STL100_1
Which is?

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10-21-19 09:43 AM

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brookie229

Originally Posted by biphin5

I can see only
1 open with WinRAR
2 extract files
3 extract to Z10_10.3.02.2813_STL100_1
Which is?

Posted via CB10

#2 -extract files

10-21-19 09:45 AM

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biphin5

Yes done, what is next?

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10-21-19 09:46 AM

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brookie229

Originally Posted by biphin5

Yes done, what is next?

Posted via CB10

The file you just extracted should end in the .exe extension. Plug your device into the PC and then click on the autoloader .exe. The autoloader will then run, wipe your device and install the updated OS. Takes about 15 minutes or so, will then reboot (takes a while, be patient), and you can then use your BBID and password to set your device yup as if new.

10-21-19 09:50 AM

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joeldf

Originally Posted by biphin5

Hi, it is downloading again, what I have to do to unzip the file? I already have BlackBerry desktop software on the system

Posted via CB10

The BlackBerry Desktop software is not needed with an autoloader. The autoloader is self-contained, will run in a command window, and do everything for you.

As Conite says, it does wipe the phone, and will ask to set it all back up as if brand new when it's done.

If you need to backup anything, do it before updating.

It will ask for the BBID and password, so I hope you haven't forgotten it.

10-21-19 12:01 PM

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biphin5

Hi I have connected my BlackBerry z10 to the computer and then run the autoloader but it seems I can't see the black screen on the computer and mobile still showing no battery and seems switched off

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10-21-19 11:53 PM

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biphin5

And now I have open my autoloader and connected my device to computer it seems the autoloader is not running because the window is not appearing

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10-22-19 12:07 AM

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biphin5

I have tried to connect to the boot room in autoloader by default it is not connecting but while press and hold volume button it is connecting and showing ram image and writing process but after completing the process it is still showing no battery charge and will switch off.... please help with this.

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10-22-19 02:37 AM

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biphin5

I have successfully followed your instruction so I done it but there is a issue that I can bypass the essential gesture, what will do for that?

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10-22-19 05:54 AM

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Ben xfg

Originally Posted by biphin5

I have successfully followed your instruction so I done it but there is a issue that I can bypass the essential gesture, what will do for that?

Posted via CB10

Maybe try running the autoloader again. If that fails it might be a bad download, starting over again from scratch would be the next go.

Posted via CB10

10-22-19 08:05 AM

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biphin5

Yes already done it but it seems the same, unable to complete the essential gesture. Any other option?

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10-22-19 08:16 AM

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Dunt Dunt Dunt
Q&A Team

Is the phone registering your gestures on the screen?

You have charging issues and screen issues... was this phone working before, did something happen to it?

10-22-19 08:52 AM

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How can I do software on my BlackBerry z10 which is in showing no charging while I connect it to the

How can I do software on my BlackBerry z10 which is in showing no charging while I connect it to the

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