11-08-19 04:54 PM
37 12
tools
  1. biphin5's Avatar
    I have a z10 but it seems that low battery while I connect it to the charger, I have to install software on the device. How can I do it?

    Posted via CB10
    10-20-19 05:37 AM
  2. Ben xfg's Avatar
    I have a z10 but it seems that low battery while I connect it to the charger, I have to install software on the device. How can I do it?

    Posted via CB10
    Which variant of the Z10 do you have? STL100-?

    Posted via CB10
    10-20-19 07:03 AM
  3. biphin5's Avatar
    STL100-1

    Posted via CB10
    10-20-19 07:07 AM
  4. Ben xfg's Avatar
    STL100-1

    Posted via CB10
    Then use this autoloader to re-flash the OS.

    https://mega.nz/#!dJBSmLba!xBT2RmPyO...LgT7ZMpbq7-pCE

    Download and unzip the file to a PC, then plug in device and run the autoloader.

    Posted via CB10
    10-20-19 07:14 AM
  5. biphin5's Avatar
    Yes, thank you, am trying on it

    Posted via CB10
    10-20-19 08:29 AM
  6. biphin5's Avatar
    The link that you provided do not contain the item, can I have a another option for autoloader?

    Posted via CB10
    10-20-19 11:22 AM
  7. conite's Avatar
    The link that you provided do not contain the item, can I have a another option for autoloader?

    Posted via CB10
    The link is good.
    10-20-19 11:23 AM
  8. biphin5's Avatar
    Am sorry, the link still don't showing the loader, please give me a another link.

    Posted via CB10
    10-20-19 11:24 AM
  9. conite's Avatar
    Am sorry, the link still don't showing the loader, please give me a another link.

    Posted via CB10
    It's the only one. Use another browser on your PC.
    10-20-19 11:29 AM
  10. biphin5's Avatar
    Yes I am downloading it but it seems transfer quota exceeded

    Posted via CB10
    10-21-19 01:56 AM
  11. biphin5's Avatar
    And it is stuck at 70 %

    Posted via CB10
    10-21-19 02:02 AM
  12. biphin5's Avatar
    Hi, it is downloading again, what I have to do to unzip the file? I already have BlackBerry desktop software on the system

    Posted via CB10
    10-21-19 02:16 AM
  13. Ben xfg's Avatar
    Hi, it is downloading again, what I have to do to unzip the file? I already have BlackBerry desktop software on the system

    Posted via CB10
    Right click on the file, hover your mouse over 7-Zip then select Extract from the menu that pops up.

    Posted via CB10
    10-21-19 06:04 AM
  14. biphin5's Avatar
    I can see only
    1 open with WinRAR
    2 extract files
    3 extract to Z10_10.3.02.2813_STL100_1
    Which is?

    Posted via CB10
    10-21-19 09:43 AM
  15. brookie229's Avatar
    I can see only
    1 open with WinRAR
    2 extract files
    3 extract to Z10_10.3.02.2813_STL100_1
    Which is?

    Posted via CB10
    #2 -extract files
    10-21-19 09:45 AM
  16. biphin5's Avatar
    Yes done, what is next?

    Posted via CB10
    10-21-19 09:46 AM
  17. brookie229's Avatar
    Yes done, what is next?

    Posted via CB10
    The file you just extracted should end in the .exe extension. Plug your device into the PC and then click on the autoloader .exe. The autoloader will then run, wipe your device and install the updated OS. Takes about 15 minutes or so, will then reboot (takes a while, be patient), and you can then use your BBID and password to set your device yup as if new.
    10-21-19 09:50 AM
  18. joeldf's Avatar
    Hi, it is downloading again, what I have to do to unzip the file? I already have BlackBerry desktop software on the system

    Posted via CB10
    The BlackBerry Desktop software is not needed with an autoloader. The autoloader is self-contained, will run in a command window, and do everything for you.

    As Conite says, it does wipe the phone, and will ask to set it all back up as if brand new when it's done.

    If you need to backup anything, do it before updating.

    It will ask for the BBID and password, so I hope you haven't forgotten it.
    10-21-19 12:01 PM
  19. biphin5's Avatar
    Hi I have connected my BlackBerry z10 to the computer and then run the autoloader but it seems I can't see the black screen on the computer and mobile still showing no battery and seems switched off

    Posted via CB10
    10-21-19 11:53 PM
  20. biphin5's Avatar
    And now I have open my autoloader and connected my device to computer it seems the autoloader is not running because the window is not appearing

    Posted via CB10
    10-22-19 12:07 AM
  21. biphin5's Avatar
    I have tried to connect to the boot room in autoloader by default it is not connecting but while press and hold volume button it is connecting and showing ram image and writing process but after completing the process it is still showing no battery charge and will switch off.... please help with this.

    Posted via CB10
    10-22-19 02:37 AM
  22. biphin5's Avatar
    I have successfully followed your instruction so I done it but there is a issue that I can bypass the essential gesture, what will do for that?

    Posted via CB10
    10-22-19 05:54 AM
  23. Ben xfg's Avatar
    I have successfully followed your instruction so I done it but there is a issue that I can bypass the essential gesture, what will do for that?

    Posted via CB10
    Maybe try running the autoloader again. If that fails it might be a bad download, starting over again from scratch would be the next go.

    Posted via CB10
    10-22-19 08:05 AM
  24. biphin5's Avatar
    Yes already done it but it seems the same, unable to complete the essential gesture. Any other option?

    Posted via CB10
    10-22-19 08:16 AM
  25. Dunt Dunt Dunt's Avatar
    Is the phone registering your gestures on the screen?

    You have charging issues and screen issues... was this phone working before, did something happen to it?
    10-22-19 08:52 AM
37 12

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