1. CrackBerry Question's Avatar
    I too have received very poor service from Digital River. I cannnot contact Digital River, as the UK BB shop pages do not give a telephone number or email address.

    I ordered a replacement JM1 battery on 8Nov16. I received a "shipped" email on 8Nov16. Clicking through the tracking link to DHL revealed that the package was picked up from Bratislava in Slovakia and was delivered the next day to Lozerno in Slovakia, ending its journey there. I see no reason for this as I am in the UK, with UK Billing and Shipping Addresses clearly shown on the order confirmation. I have not received the battery.

    On 18Nov16 I received notification of a refund of the cost of the battery - which appears to have been returned by somebody - but no refund of the substantial shipping cost!
    I would love to be able to speak to Customer Services to get the postage refunded but need the contact details. All help gratefully received!

    Thanks


    ***************************** Mod Edit *********************************
    Let me add this here, for later reference :
    Customer Service Phone for Shop BlackBerry

    US/Canada: 1-866-957-0761
    UK: 08007563438
    Ireland: 08007563438
    French: 0800911673
    Italian: 00800794209
    German: 08001802466
    Spanish: 0080061110000

    SF / mod team

    ****************************************
    Last edited by Superfly_FR; 02-19-17 at 10:12 AM.
    11-22-16 11:35 AM
  2. cbvinh's Avatar
    Returns and Cancellations

    "To request a refund please contact customer service by submitting a web form or calling us at +800 61 110 000*."

    web form:

    http://salesforce.services.blackberr...ms/shopbborder
    11-22-16 01:26 PM
  3. IanRStephens's Avatar
    Thank you for this (I am the original questioner).

    However that looks like the US shop to me, and I ordered from the UK shop, which I gather is different. Any thoughts on how I can get hold of UK Customer Service?

    Thanks
    11-22-16 01:51 PM
  4. cbvinh's Avatar
    I'm in the U.S. and went to shopblackberry.com, then switched the location to UK and looked up where I would normally look up for the customer service number, which I've used before, with success. The phone number on the UK page isn't in a format I recognize, so I guessed it might be for the UK? For the U.S., we see this:

    "If you placed a pre-order, or your order is on backorder you can request a cancellation by submitting a web form or calling us at 1-866-957-0761*. Please note that if your order is sent to the fulfillment agency before we receive your request, we will not be able to cancel your order."

    The webform is the same.
    11-22-16 02:28 PM
  5. IanRStephens's Avatar
    Thanks for the clarification. I've filled in the web form and will see what happens.

    The phone number would start +44 or 0800 if it was a UK number, which fooled me! I've no idea where country code 800 is.
    11-22-16 06:10 PM
  6. cbvinh's Avatar
    Would the number just need a 0 before the 800 61 110 000?
    11-22-16 06:42 PM
  7. IanRStephens's Avatar
    There are too many digits for a UK 0800 number.

    But per Wikipedia https://en.wikipedia.org/wiki/Toll-f...United_Kingdom

    "Universal International Freephone Service is an international service, assigned the country code 800 by the International Telecommunication Union. The intention is that any customer in the world can dial the same number to reach a business subscribing to a number, and at no charge to the calling party. However, only a limited number of countries yet participate."

    This is news to me, I've never seen one used before. So the number is correct!

    Thank you for your help.
    11-23-16 03:09 AM
  8. Superfly_FR's Avatar
    I had some troubles too. Appears Digital do not handle (anymore ?) the customer service for BlackBerry.
    As per their email I received I tried several random email addresses (won't give any, none was really accurate) :

    Customer Service Phone

    US/Canada: 1-866-957-0761
    UK: 08007563438
    Ireland: 08007563438
    French: 0800911673
    Italian: 00800794209
    German: 08001802466
    Spanish: 0080061110000

    pkcable likes this.
    02-19-17 10:10 AM

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