1. CrackBerry Question's Avatar
    Yesterday i factory reset my bb passport.

    After this operation, i switch on the phone and arrived at the moment when it asks to move the finger from left to right but i'm stuck there because the sensitive part of the keyboard don't work..

    The backlighting of the keyboard work.

    So now, what can i do for bypassing this part and being able to use my blackberry again ?

    Thanks for the help,
    06-13-15 08:02 PM
  2. ealvnv's Avatar
    Yesterday i factory reset my bb passport.

    After this operation, i switch on the phone and arrived at the moment when it asks to move the finger from left to right but i'm stuck there because the sensitive part of the keyboard don't work..

    The backlighting of the keyboard work.

    So now, what can i do for bypassing this part and being able to use my blackberry again ?

    Thanks for the help,
    Wasn't working before you security wiped your device?
    Try to re boot the device and try again
    06-13-15 08:29 PM
  3. BBinside's Avatar
    Yes, it wasn't working before i lauched the security wipe...

    However, i used the touch sensitive part of the keyboard only for internet when it was working many times ago.....

    I just want to use my passport again and really i don't see an issue to my problem....
    06-13-15 08:51 PM
  4. mad_mdx's Avatar
    Yes, it wasn't working before i lauched the security wipe...

    However, i used the touch sensitive part of the keyboard only for internet when it was working many times ago.....

    I just want to use my passport again and really i don't see an issue to my problem....
    There doesn't seem to be a way around it. Send your phone for warranty or replace the keyboard yourself. Good luck.
    06-13-15 10:14 PM
  5. Andrew4life's Avatar
    If you load a backup, I think you dont have to do the set up?

    Posted via CB10
    06-13-15 10:53 PM
  6. ealvnv's Avatar
    If you load a backup, I think you dont have to do the set up?

    Posted via CB10
    You still have to do the initial set up.

    You can do a warranty claim on it
    06-13-15 11:26 PM
  7. carnivorsaurus's Avatar
    Crap, same thing happened to me. I did a security wipe and now I can't get past the setup because the keyboard on passport can't detect the movements! I tried searching on the web, is there any other solution?!? S.O.S!!!
    09-06-16 04:53 PM

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