1. CrackBerry Question's Avatar
    I have q5 and I check by 3 laptop but it doesnt cnct to them . how can solve this problem ?
    12-22-16 10:07 AM
  2. ImOfficial007's Avatar
    Well I had the same problem. My Z30 wouldn't connect for a few days. But when I rebooted it, it would connect.
    Then again when I used to pull it out & connect again it would be lost.
    Again I had to reboot & try.

    This happened till I updated OS to the latest, i.e.
    So I would suggest you to update it, maybe officially from carrier or by Autoloader.

    Posted via CB10
    12-22-16 10:11 AM
  3. amirfg's Avatar
    I wiped it but the problem is there . unfortunatly latest os doesn come on my device I download autoloader 10.3.3 official but that doesnt cnct
    12-22-16 10:22 AM
  4. ImOfficial007's Avatar
    OK try this once.
    Reboot by long pressing power button. Ignore the restart option. Just keep holding the power button & let it turn off.
    Now turn it on by again long pressing power button.
    Once it's ON, make sure "connect to pc" option is enabled in Settings.
    Then plug in the device. Immediately run the Autoloader.
    If the process starts, then let it run & complete the update.
    If for any reason the update doesn't start, then maybe wait for a few days, 'cause in my case it worked after 2 days.

    Posted via CB10
    12-22-16 10:36 AM
  5. amirfg's Avatar
    tnx I tried I think its better to wait
    12-22-16 10:48 AM

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