1. ford_byer's Avatar
    my z10 stl100-1 started to be slow in its start up few weeks ago then once i was restarting it and it fails to start up it remains stuck on the rounded bb logo till the battery drains and it shuts off
    few hours ago i was trying an os reload to get it back alive again, but unfortunately its not syncing with bb link on my pc or bb desktop sw to reload the os, can anyone help me to know what i have to do to reload the os? and why the pc is unable to detect the device..
    i need to know and i hope you'll answer me quickly bcz i need my phone working in the shortest time
    09-23-14 06:26 AM
  2. anon(3732391)'s Avatar
    It's a driver issue!
    Not knowing any info as to your PC, OS etc.. I cant really give you more than that but,
    You're not the first to have theses issues.

    I suggest you uninstall BB link reboot your PC and reinstall BB Link (make sure it's the most current version) and install by right clicking the EXE file and "run as administrator."

    After reinstalling the OS on your device ...When booting up your device, it should take a few minutes AT THE MOST.
    09-23-14 06:39 AM
  3. ford_byer's Avatar
    thx for the advice but ive tried my curve 9380 and it was detected normally
    09-23-14 06:48 AM
  4. anon(3732391)'s Avatar
    Your 9380 has a 7.0 OS and works off Desktop Manager.
    Your Z10 has a BB10 OS and works off BB Link

    Two completely different animals!
    09-23-14 08:40 AM
  5. nah.uhh's Avatar
    09-23-14 08:55 AM
  6. ford_byer's Avatar
    how much time should an os reload operation take at most?
    09-25-14 03:30 AM

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