1. SunDevilBB's Avatar
    I deleted my BBID before I security whiped a phone prior to sale, now I can't get past the theft protection because the ID won't recognize.
    03-03-16 11:47 AM
  2. bhoqeem's Avatar
    You shouldn't have deleted it, just unhooked the protection feature for the phone.
    I think you BBID is gone now and must create a new one in order to proceed.
    03-03-16 11:54 AM
  3. SunDevilBB's Avatar
    I would, but I cannot get the phone to proceed past the theft protection because it won't accept my (now deleted) BBID
    03-03-16 11:58 AM
  4. bhoqeem's Avatar
    Can you create a new one from the laptop or PC and enter that instead?

    Posted via CB10
    03-03-16 12:07 PM
  5. conite's Avatar
    I'm afraid there is no solution. Send your phone, along with proof of purchase, to BlackBerry for repair.
    03-03-16 12:08 PM
  6. SunDevilBB's Avatar
    Do you know what proof i need ? It was a gift, so i don't have any paperwork.
    03-03-16 12:15 PM
  7. conite's Avatar
    Do you know what proof i need ? It was a gift, so i don't have any paperwork.
    They would need to confirm you are the legitimate owner and not a thief. You'll need something official tying the device to your name.
    03-03-16 12:20 PM
  8. SunDevilBB's Avatar
    Okay, thanks for your help. I never thought you could brick a phone over something like this.
    03-03-16 12:22 PM
  9. conite's Avatar
    Okay, thanks for your help. I never thought you could brick a phone over something like this.
    You can thank California legislators.
    03-03-16 12:26 PM

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