[alexbe09]

I'm having some issues on my Z30 ever time I record a video for some reason instead of it a still from video that was recorded it's has been replaced by the pic of an album I have in my phone. Does anyone know how I can fix this issue? Please



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[anon721037]

Try a batter pull,

[alexbe09]

And I am running the latest software from Verizon .2991 and even before I updated I've had this issue. Also my contacts won't show when I open the phone app.. but they do show in the contact app.


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[alexbe09]

I already held the rest off button and hit reset.

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[guygardner73]

Try a batter pull,

Cruel


Z10STL100-2/10.2.1.3247 O2 UK

[guygardner73]

Hold the up and down volume keys and do not release until you see the big blue BlackBerry logo in the centre of the screen. Ignore the screen shot that occurs and make sure you have at least 20% memory left on device and media card.

Z10STL100-2/10.2.1.3247 O2 UK

[alexbe09]

That still didn't work just tried it any more suggestions?

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[guygardner73]

You could try just deleting the Album in question and adding it again later. Also, are you using a good media card? I have had similar problems with cheap cards off EBay.


Z10STL100-2/10.2.1.3247 O2 UK

[nhanken]

Have you tried to do a backup and then do a security wipe?

Looks like your Z30 knows that you have a thing for Cher !

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[alexbe09]

Haha thanks and yeah I mean I like her but not all crazy to the point where all my vids are messed up like that haha

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[nhanken]

Haha thanks and yeah I mean I like her but not all crazy to the point where all my vids are messed up like that haha

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You'll probably need to wipe the phone to get rid of that Cher syndrome ;D

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[alexbe09]

Yeah I can probably wipe it and not load that album onto my sd card let's see if it works.. kinds sucks looking forward to getting a passport but I hate glitches like these then I cannot fix then

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[anon721037]

After you updated your os did you restore, thats probably where it came from.

[alexbe09]

I don't recall. Have any suggestions on how to fix this?

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[anon721037]

Well I would guess the only way to truly do it properly is do a security wipe, reload 1154 os for your device and set up like new.

For your contacts and things try back up pro in BBW I use it and it's great.

But set up your device like new when you do a big jump in an os like this is. A back up from an older os is probably where all the problems come from.

I have this on my Z30 and it's flawless.

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[alexbe09]

I'm search how to do that,but my concern is I had this issue since before I updated it to the new OS update

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