1. Tammy1of3's Avatar
    My new headset stopped working with my FM radio after my update I can switch it to audio and hear it on the phone, but when I switch it back I get nothing. My TTY is off and I have blown out the jack receptacle. Any suggestions?

    Posted via CB10
    02-11-17 07:26 AM
  2. Carjackd's Avatar
    Run blackberry virtual expert on your device
    02-14-17 12:46 AM
  3. shawnreum's Avatar
    Software glitch.
    If the jack was toast, more than likely the FM wouldn't work at all because the jack is also the Antenna once the headphones get plugged in.

    Try holding volume up and down buttons until the device powers off and starts to power back up. Than release the buttons.

    If that doesn't work, reload the OS.

    Posted via CB10
    02-14-17 08:39 PM

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