Wiping shouldn't be an issue... 10 failed attempts and it will do it for you.
Now using the device afterward... that's another matter. I'd make very sure that the ID used on the phone is working with the changed password. Try loging into your BB Protect account on the web with that user id and password.
Wiping shouldn't be an issue... 10 failed attempts and it will do it for you.
Now using the device afterward... that's another matter. I'd make very sure that the ID used on the phone is working with the changed password. Try loging into your BB Protect account on the web with that user id and password.