1. chrispmoto's Avatar
    Hi. I just gave my mom my mom a brand new Z30. She has her own # and SIM card.
    I got her to try putting in her own ID, but now my device is asking me for new (probably her) information.

    Can this be done? For her to get her own ID and me keep mine??

    Thank you!

    Former 9900, Z10, and Z30 user and lover, but now Passport rocker!
    04-01-15 10:51 AM
  2. Carl Estes's Avatar
    Did you do a security wipe on her Z30? this will wipe the device, and during setup, she will set up her own BB ID.
    04-01-15 11:06 AM
  3. Bravurag's Avatar
    Make new ID for your mom and update on her BlackBerry then use you old ID to sign in to your device

    With diplomatic Passport
    04-01-15 11:07 AM
  4. BB-JAM215's Avatar
    From BlackBerry.com: How to Wipe your device to delete your data

    Before you wipe your BlackBerry device, consider backing up your data on a computer. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings.
    1. On the home screen, swipe down from the top of the screen.
    2. Tap Settings > Security and Privacy > Security Wipe.
    3. Type blackberry.
    4. Tap Wipe Data.
    04-01-15 11:15 AM
  5. chrispmoto's Avatar
    That didn't work. It made me use her password/id to get into MY phone...

    Former 9900, Z10, and Z30 user and lover, but now Passport rocker!

    This was to bravurags suggestion...

    Thanks, she isn't too worried, she just can't use BBM.
    I will keep going.
    04-01-15 01:20 PM
  6. BB-JAM215's Avatar
    It sounds like you did the right things then, but in the wrong order.
    Last edited by BB-JAM215; 04-01-15 at 07:21 PM.
    04-01-15 06:31 PM
  7. John Vieira's Avatar
    It might be a bit of a pain now, but just get it done. Get some 3rd party apps to backup your contacts and such.

    Then wipe both phones. Log in with your ID on your phone, then log in with her's on her phone.

    Done.

    Posted via CB10
    04-01-15 08:01 PM
  8. Rustybronco's Avatar
    This method... Then reapply for a new (same?) Id which you should be able to on your new device.
    KB25464-How to delete a BlackBerry ID using the original account creation email
    04-02-15 04:28 PM
  9. itmnetcom's Avatar
    Plug your old BlackBerry to your computer.
    In BlackBerry link select "switch device"
    Follow the instructions
    Wipe your old device once you are satisfied with the transfer.

    Posted via CB10
    04-02-15 04:42 PM

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