03-20-15 11:31 PM
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  1. vietnambber's Avatar
    vietnambber
    Hi everyone. I've just updated OS 10.3.1.1581 official. But when I reset or turn off my device can't wake up
    Please watch my video for details


    Posted via CB10
    02-26-15 07:25 AM
  2. jaydee5799's Avatar
    jaydee5799
    Q&A Team
    Ambassador
    You will need to reload the OS
    vietnambber likes this.
    02-26-15 07:47 AM
  3. asherwiin's Avatar
    asherwiin
    Try a hard reset first. Hold down the up and down volume keys at the same time until the phone (hopefully) reboots.

    Posted via my Z30
    vietnambber likes this.
    02-27-15 05:15 PM
  4. vietnambber's Avatar
    vietnambber
    jaydee5799. Thanks!. I just loaded OS but it still stuck at startup.
    03-20-15 11:26 PM
  5. vietnambber's Avatar
    vietnambber
    asherwiin. It worked. Thank you so much.
    I'm searching Google for this issue. The answer is my device is not good in hardware and need to replace. Code error is 111. Thanks for your support.
    03-20-15 11:31 PM
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