1. CrackBerry Question's Avatar
    When I play music, I get error issue "this file contains unsupported media format" on BlackBerry z 10 version 10.3.2.2836 . And When I play video too.
    01-10-17 05:05 AM
  2. DaFoxGrey's Avatar
    When I play music, I get error issue "this file contains unsupported media format" on BlackBerry z 10 version 10.3.2.2836 . And When I play video too.
    Try a Hard Reset:
    1. Remove the battery cover.
    2. Remove the battery.
    3. Wait 10 seconds and re-insert the battery.
    4. Power on the Z10.

    After is has booted up, wait five minutes, then check your media playback.
    Make sure you let is sit for five minutes (see below) to give it time to rebuild the file caches that includes your Media (Music and Videos), otherwise you may not see the files in the players.

    A Hard Reset aka Battery Pull is like a Soft Reset for non-removable battery type BlackBerry devices.
    What it does is shut off all background apps and services, clears running memory, deletes caches, powers off the device, and generally fixes glitches like what you are experiencing.
    It does not delete any files, contacts, apps, messages, or settings.
    NOTE: It is normal for the device to be sluggish and glitchy for up to five minutes after restarting from a Hard/Soft Reset, as the system is working hard rebuilding caches and restarting background apps and services, so it is best to let it sit for five minutes before continuing to trouble shoot.
    yuvaraki likes this.
    01-10-17 08:11 AM

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