1. ejsmith01's Avatar
    I updated OS to leaked to my Z10. Everything works great EXCEPT.... all pictures, videos, and files on SD card are not accessible. I did a full backup before I loaded new OS like I always do, but this time, none of the backup files came from SD card. Somehow I must have encrypted the memory card (don't recall doing it) and now every time I boot the phone I get a pop up message that says my memory card is encrypted and I must format before I can use. I know if I reformat all data will be lost, so is there any recourse or alternative?

    Posted via CB10
    11-09-14 09:05 AM
  2. sinkingphoenix's Avatar
    If it's like you're saying, and the encryption key got lost in the update, then no, you won't see that data again.

    BlackBerry should give us S/MIME and PGP capabilities!
    11-09-14 09:07 AM
  3. JoseMercedes's Avatar
    This is the answer...
    Encrypted SD card problem-img_20141109_111229.png
    You didn't decrypt the SD card before wiping the device.

    11-09-14 09:13 AM
  4. JoseMercedes's Avatar
    So now format & erase your SD to get ready to use it on your BB10 device.

    11-09-14 09:16 AM
  5. JoseMercedes's Avatar
    First erase then format.

    11-09-14 09:17 AM
  6. ejsmith01's Avatar
    Thanks everyone. I was afraid to ask because I was afraid of the answer. I guess I will reformat the card today. The confusing part to me was why Link did not backup the media files. I guess I'll go back to my 9650 days where I transferred files to my PC regularly to ensure I have an accessible backup.

    Posted via CB10
    JoseMercedes likes this.
    11-10-14 08:31 AM

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