1. Ashraf Mahgoub's Avatar
    This morning all my text messages, Emails and all the numbers I used for the last month have been cleared suddenly, although I can still get the old emails on my laptop it's all gone on my blackberry passport, most annoying the text messages that disappeared as there was a lot of important stuff there, help is needed please

    Posted via CB10
    03-30-15 09:40 AM
  2. jaydee5799's Avatar
    Did your phone install a new OS update overnight perhaps? Did you remember to back up these important emails and SMS? because they are more than likely gone. no way to retrieve sms that are deleted from your phone. Contacts info you need to restore from a backup or an email account.
    03-30-15 10:43 AM
  3. Lostboy5151's Avatar
    In "contacts" on your device, swipe down from the top and tap on the settings icon. scroll down and you'll see options that may be of help.
    If your carrier is AT&T, you most likely have a backup in their address book.

    Can't help you with the text messages but someone will come along if they can help!
    03-30-15 10:56 AM

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