1. CrackBerry Question's Avatar
    DTEK60, BBA100-2, Android 6.0.1, Security Patch 5 Mar 17, Build AAJ934, Personal Email Account Office 365

    Problem:
    New emails are not showing on my locked screen, the notification is not sounding, and the Pulse Notification Light does not flash when a new email arrives.

    In Settings/BB Hub+ Account/Account Settings/Notification Settings I have: Email Notifications, Notification Sound, Heads-up Notification, Vibrate and Pulse Notification Light all set to ON.

    But a new email comes in silently with no notification sound, nothing on the locked screen and no pulse notification light. However, the new message appears as unread in my Hub when I open my device manually.

    All other accounts in my Hub (Text Messages, Messenger, WhatsApp, Facebook etc) all come in correctly with a notification - there is a notification sound, they appear on the locked screen, the pulse notification light flashes etc.

    This problem started just a few days ago, till then all has worked perfectly since acquiring my device last December.

    What have I inadvertently switched off, where else should I check to correct a setting?

    Thanks.
    04-26-17 01:32 PM
  2. Platinum_2's Avatar
    Hmmm...I would try removing and the re-adding the email account in the Hub.
    04-26-17 02:12 PM
  3. mkatkinson's Avatar
    Thanks Platinum2, I tried that before submitting my earlier post but it made no difference.

    I'm still experiencing the same problem :-(
    04-26-17 04:56 PM

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