1. CrackBerry Question's Avatar
    I bought factory direct, so I'm not sure where to go for help. The phone simply stopped charging. I've tried different outlets and a computer charge as well...
    04-16-17 09:51 AM
  2. Rico4you's Avatar
    Hello here are contact details for BlackBerry support in case you need. Good luck

    Dtek 60 will not chagre at all. Where do I go for help in Langford BC?-img_20170408_173340.png

    Posted via CB10
  3. JAS0NB0URNE's Avatar
    Have you tried a different charger, since you only mentioned plugging it in different outlets and to the cpu?

    Posted with my  Classic
    pkcable likes this.
    04-16-17 10:39 AM
  4. Sue Scott499's Avatar
    Thank you! I only have the one charger that works- the other is a PRIV. I will go and see if a repair place has a charger that might work.
    04-16-17 11:05 AM
  5. JAS0NB0URNE's Avatar
    Thank you! I only have the one charger that works- the other is a PRIV. I will go and see if a repair place has a charger that might work.
    Good luck! Please let us know if that solves your problem. It did for me on an old Q10 I had before this Classic when I had that issue. Hopefully it is not the phone charge port.

    And welcome to CrackBerry!

    Posted with my  Classic
    pkcable likes this.
    04-16-17 12:30 PM
  6. Sue Scott499's Avatar
    Thanks again for your help! So, I went to The Source and she tried a working charger on my Dtek. The charger wouldn't work and she said it's likely that the charge port is defective. The phone is a recent purchase and I've done nothing wrong to the phone. Are you with Blackberry?
    04-16-17 02:51 PM
  7. mad_mdx's Avatar
    No one here is with BlackBerry. We are just normal users. Call your vendor and ask them to warranty the device.

    Also, have you tried simply rebooting the device?
    pkcable likes this.
    04-16-17 03:42 PM
  8. BB-JAM215's Avatar
    Thanks again for your help! So, I went to The Source and she tried a working charger on my Dtek. The charger wouldn't work and she said it's likely that the charge port is defective. The phone is a recent purchase and I've done nothing wrong to the phone. Are you with Blackberry?
    First, have you tried restarting your phone in case it is a simple charging software glitch?

    You could take your phone into one of the cell phone repair places in the Victoria area and have someone with the necessary technical knowledge verify if your micro USB charging port is physically damaged or not.
    pkcable likes this.
    04-16-17 03:54 PM
  9. Sue Scott499's Avatar
    I've tried restarting a few times, just in case that would have worked. I'll definitely take it to someone at a good repair shop for some help. I have emailed Blackberry directly- they are my vendors because I ordered it from the manufacturer.
    I really appreciate everyone's comments! Thank you all!
    04-16-17 03:59 PM
  10. Rico4you's Avatar
    Hello here are contact details for BlackBerry support in case you need. Good luck

    Click image for larger version. 

Name:	IMG_20170408_173340.png 
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ID:	421390

    Posted via CB10
    pkcable likes this.
    04-17-17 07:08 AM

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