1. katpat's Avatar
    The screen stay black and i dont acces to my file.. somebody know this troubles ?

    Posted via CB10
    01-10-15 01:43 PM
  2. Rick Bielski's Avatar
    Are you attempting to download the file or is the file already available offline on your handset?

    Posted via CB10
    01-10-15 02:44 PM
  3. katpat's Avatar
    Not available offline i see Just 3 sec the round timer after screen black no file.

    Posted via CB10
    01-10-15 04:03 PM
  4. Rick Bielski's Avatar
    Did you try going into the connect to dropbox app and pressing "sync now" at the bottom?

    Posted via CB10
    01-10-15 04:28 PM
  5. katpat's Avatar
    Yes the sync is update... a do test to save file on dropbox It work but i can see file ??? If i use my box Account or another file all is ok i see file ??

    Posted via CB10
    01-10-15 04:49 PM
  6. Rick Bielski's Avatar
    And you're testing with the same file on both dropbox and box? I would try uninstalling the connect to dropbox app and reinstalling it from BlackBerry world

    Posted via CB10
    01-10-15 07:20 PM
  7. katpat's Avatar
    Yes try to reinstall the app. Next step try to restore the phone.

    Posted via CB10
    01-10-15 09:09 PM
  8. DQ72's Avatar
    Same issue I'm having now on my Z30. Re-install of the app doesn't help, re-sets don't help either.
    01-12-15 04:48 PM
  9. Centerman66's Avatar
    Same issue here. Never any problems with accessing dropbox from the file manager before in my z10.

    Posted via CB10
    01-12-15 05:35 PM
  10. Bla1ze's Avatar
    Resolved now.
    01-12-15 07:09 PM

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