02-04-15 02:21 PM
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  1. Seamuzzaman Nahid's Avatar
    Seamuzzaman Nahid
    I have turned on 'save chat history' from settings. Now if I factory reset phone and sign in to bbm then will my chat sync again?

    Posted via CB10
    02-04-15 11:28 AM
  2. crackberry_geek's Avatar
    crackberry_geek
    No it will not. One of the many serious shortcomings of BBM.

    Posted via CB10
    Q10Bold and menshawy like this.
    02-04-15 12:17 PM
  3. walt63's Avatar
    walt63
    BBM allows you to store your chat history locally on your device. Before you factory reset, do a FULL backup (including application data) for your device. After you factory reset your device and setup BBM and BlackBerry ID, restore the application data. Everything should be there.
    Q10Bold and Umaima_B_Dia like this.
    02-04-15 12:23 PM
  4. crackberry_geek's Avatar
    crackberry_geek
    Originally Posted by walt63
    BBM allows you to store your chat history locally on your device. Before you factory reset, do a FULL backup (including application data) for your device. After you factory reset your device and setup BBM and BlackBerry ID, restore the application data. Everything should be there.
    Nope... that's the way it should work... but it doesn't.

    Posted via CB10
    menshawy likes this.
    02-04-15 12:51 PM
  5. walt63's Avatar
    walt63
    Originally Posted by crackberry_geek
    Nope... that's the way it should work... but it doesn't.
    REALLY! Since when? When I swapped Z10's about a year 1/2 ago, I followed the exact process and all data was there.
    02-04-15 01:01 PM
  6. crackberry_geek's Avatar
    crackberry_geek
    Contacts and groups are re-populated, but not chat history.

    Posted via CB10
    02-04-15 01:44 PM
  7. walt63's Avatar
    walt63
    Originally Posted by crackberry_geek
    Contacts and groups are re-populated, but not chat history.
    But contacts & groups are re-populated without the need to backup and restore. Those are connected to your BBID. You can switch between BBRY devices or even cross platform without losing contact, groups, and channel data. You're right about BBM not storing it on a server but if you backup and restore the local application data, the chat history should be there. Again, emphasis on local.

    I've done it this way in the past when I did save my chat history. I wish I had the time to test it out again. I swear it worked.
    02-04-15 01:59 PM
  8. The Big Picture's Avatar
    The Big Picture
    My god this question again? Heh heh ive been there.

    Posted via CB10
    02-04-15 02:07 PM
  9. The Big Picture's Avatar
    The Big Picture
    http://forums.crackberry.com/showthread.php?t=968234

    Here you can save chat history but follow the advise given towards the end of this thread.

    Its worked for me MANY MANY times.

    Also:

    http://forums.crackberry.com/showthread.php?t=963400

    YES You CAN save bbm chat history AND ALSO transfer chat history to a new device. HOW ABOUT THAT! Searching does wonders!

    Posted via CB10
    walt63 likes this.
    02-04-15 02:09 PM
  10. walt63's Avatar
    walt63
    @ The Big Picture....I knew I wasn't crazy
    The Big Picture likes this.
    02-04-15 02:16 PM
  11. The Big Picture's Avatar
    The Big Picture
    Originally Posted by walt63
    @ The Big Picture....I knew I wasn't crazy
    Good call. I just helped my friend load 2243 on his passport and restored his chat history literally hours ago.

    Posted via CB10
    walt63 likes this.
    02-04-15 02:21 PM
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