1. CrackBerry Question's Avatar
    The first day the update came out it told me to free up 1.55 GB, after doing that it told me it needed 2.2 GB to free up space I did that too. It couldn't download the update over my phone until I had about 4.5 GB free. Anyway I downloaded the update, it asked me if I wanted to proceed and up until this point the phone was working flawlessly I could make calls receive them and basically use the phone. It then took 2-3 hours to install the update whilst connected to a power source. After that my Z 10 completely crashed it started with a sign saying emergency calls only. The phone was lagging throughout the entire time. when I unplugged it from the power, it stopped charging after that and I had to charge the power with a separate power charger. I ofcourse did all the re-installation using my computer and restarting it without any help.

    I took it to my cellphone provider 'Rogers' to which they told me that I am out of warranty, didn't give me an actual reason why this happened to the phone and returned it back to me because I refused to buy another one.

    Did this problem happen with anyone else, am I supposed to contact blackberry about this and try to get them to fix my phone?
    03-23-15 10:18 AM
  2. Skatophilia's Avatar
    I'm with Rogers, although I did buy my Z10 from BlackBerry. Have you tried plugging it into your computer and doing a security wipe on it?
    03-23-15 10:22 AM

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