1. jayne breddy's Avatar
    Can't switch data from Z30 to Passport, can back up, go all the way through to switch to new phone, always the same message cannot transfer data to new phone. Any suggestions or advice. Same with the device switch App. ?

    Posted via CB10
    martinjdub likes this.
    02-29-16 03:42 AM
  2. jayne breddy's Avatar
    Help anyone?

    Posted via CB10
    03-02-16 05:28 AM
  3. Veloxlacus's Avatar
    I had a similar message when I change from my Z10 to my Z30. Although it gave me this message, it transfered all my stuff anyway.

    I used BlackBerry Link to do it, both phones plugged in at the same time. I did a manual full backup first, then I used the "new phone" button. It reached 100% and said "could not transfer... bla bla bla..." when I took my Z30, it was loaded with all my stuff.

    To this day, I still don't know what happened and how I got it to work...

    Posted via CB10
    03-02-16 06:25 AM
  4. gnirkatto's Avatar
    The receiving phone has to be on the same or higher OS level as the sending one. You might want to check.
    03-02-16 07:20 AM

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