1. CrackBerry Question's Avatar
    hello everyone ,

    I.m new to this site and i'm going to share my experienc with you

    It's my first time I purchased a blackberry , Z10 on 14 July and after update its OS my headphones stop responding even blackberry's headphones was not working.Then I went to authorized service centre of BB on 16 July 2014 at Ludhiana , they said they will send headset to the company for repair and it will take 15-20 days , then after 20 days they said your headset is in swapping process and it will take some time.

    It's been 59 days i didn't receive my phone , I had sent lots of mails at bbcare@hcl.com and every time i got the same response that allow us 7-10 days ,a few days ago I sent my mail to help@blackberry , they said that they need all info about my headset and service , I have sent them all details but they didn't respond after that .

    I just want to know is anybody here faced the same problem , or know what to do , where to complain about them , it's been so long ,but i still didn't any satisfactory answer about that , i'm very frustrated and disappointed by their service.

    09-13-14 09:43 AM
  2. pkcable's Avatar
    Here is the contact us page for BlackBerry Global support with contact numbers for India and other methods of contact. I have heard twitter is a good way to reach them....

    Contact BlackBerry Support - Online Resources - Call BlackBerry - EN
    09-13-14 10:22 AM

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