1. CrackBerry Question's Avatar
    I have a Blackberry Z10. I encrypted my memory card in 10.2 OS and now it got upgraded to 10.3 OS. I tried decrypting it but there is always an error telling : "Encryption process was encrypted.Please contact administrator for support".
    After this update i am not able to store anything onto my memory card or delete anything from it. I am able to access all the files present in it when it is present in my phone or when i remove it and put it in my laptop. But Problem is I am not able to add or delete any file. I tried formatting from phone as well as from lappy but nothing worked.
    Please help me out with it , where even formatting my card will do. I just need my memory card to work.
    03-02-15 11:56 AM
  2. rbtg's Avatar
    connect to your pc ,you will see y drive and z drive ,copy whatever you need on your pc and buy another sd card then copy your files the same way to the new sd card
    03-02-15 12:00 PM
  3. Shyam Kumar R's Avatar
    I don't think there is something wrong with my memory card. I just need to know is there any possibility of decrypting my memory card back.
    03-02-15 12:07 PM
  4. rbtg's Avatar
    that's something you need it to do before you updated
    03-02-15 12:09 PM
  5. Shyam Kumar R's Avatar
    What if i roll back to the previous OS? Will i be able to decrypt it?
    03-02-15 12:13 PM
  6. rbtg's Avatar
    nope,your pretty much done
    you're lucky enough to be able to access your files
    03-02-15 12:15 PM
  7. Shyam Kumar R's Avatar
    Cool. Thank you. If by chance if there is any other option Please do let me know.
    03-02-15 12:21 PM
  8. rbtg's Avatar
    save everything and try to format the sd card with a different pc
    03-02-15 12:24 PM
  9. Shyam Kumar R's Avatar
    I tried, but it failed.. It is not get formatted.
    03-02-15 12:42 PM
  10. rbtg's Avatar
    burn it and buy another one
    03-02-15 12:43 PM

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