Dear CrackBerry Editors and BlackBerry
I need help on the Passport SE that I purchased in October 2016 as new from amazon in the US. The device came with uneven keyboard lighting and light bleeding from between the keys. The keys on the sides like the "Q", "A", "Z", "P", "L", and "Enter" are made poorly. They will give a "click" sound when swiping with gentle pressure, that is not actually pressing it. I have sent the device back and forth with the repair department in Canada for the past 6 months. I have received 4-5 replacement phones in these 6 months and all of them came back with the same situation. I have expressed the issue again and again and again but still the phones they are sending me have the exact same set of issues. I am so frustrated if BlackBerry can still make phones anymore. I want some help.
Before I bought this phone from amazon, I have bought the same model from BlackBerry website last year for about ten times. And also none of them are right. The issues ranges from display not mounted on the phone properly, speaker panel is poping out from the phone, keyboard lighting issue, keyboard tactile issues, to a big scratch on the silver metal surface right out of the box. I returned all of them. So technically, the one that I just drop off with FedEx maybe my 20th BlackBerry Passport. I just don't understand what's wrong with BlackBerry.
What device you are using? BlackBerry Passport Silver Edition
What OS or Firmware is your device running on? 10.3.3
What steps have you taken already to try to fix the issue? Contact BB Repair
If the issues are with a certain app, what version of the app are you running? N/A
Are there any specific error messages you get? If so, what are they? N/A