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  1. CrackBerry Question's Avatar
    Yesterday I was writing when the screen froze (in the Key2). When I restarted the phone, the physical keyboard stopped working. I already reset it to factory settings and it still does not work, the space key already had problema, it almost did not work. Real bad TCL.
    10-15-19 10:44 PM
  2. Dunt Dunt Dunt's Avatar
    It can happen....

    If under warranty contact support. If not you can still find a replacement keyboard....
    10-16-19 08:03 AM
  3. the_boon's Avatar
    Yep, first contact BlackBerry Mobile support.

    https://blackberrymobile.com/contact-us/
    If they can't/won't help you (which would be downright ridiculous and unacceptable) then you can look into this:
    https://rover.ebay.com/rover/1/711-5...2F401752331648
    Here's a tutorial video

    10-16-19 11:23 AM
  4. yamahammer's Avatar
    As with the Keyone replacing the keyboard does not require complete disassembly. You will need to remove the 3 screws on the bottom plastic assembly and a few screws on the side assembly. The keyboard is held in by the very bottom 3 screws, but you need to remove a few screws on the side plastic assembly, just enough so that you can disconnect the keyboard cable from the motherboard. No need to remove the battery or motherboard. Apply some heat to the keyboard to loosen up the glue and start prying it out . Pop in the new one top end first (don't forget to take off the backing covering the glue on the new keyboard!) and then reassemble the remains.
    Attached Thumbnails Dead keyboard on KEY2?-34191_2.jpg  
    10-16-19 02:07 PM
  5. conite's Avatar
    If a device freeze spawned all of this, I would be more inclined to believe it's a motherboard issue.
    10-16-19 02:34 PM

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