Could not load 10.3 on my Z30

I am unable to load 10.3 on my Z30.

I am getting an error message "Could not connect to Blackberry Device Manager".

Welcome to the forums!

Do the following:

1. Using the Control Panel, uninstall BlackBerry Link;
2. Run CCLeaner and fix the registry/clean the cache;
3. Reboot the PC (gotta be a PC, no autoloaders for Mac);
4. Download and install BlackBerry Link;
5. Download the 10.3 autoloader;
6. With Link running, plug the Z30 to the PC, let Link connect to it;
7. Run the autoloader