convenience keys in keyone not working

I recently bought BlackBerry keyone and I downloaded the new Android system but the convenience keys are not working. I tried to restart it but nouse plz help

And the convenience keys were working before you did the upgrade?
Is it possible you downloaded the wrong one for your specific KeyOne?

iam not sure if they were working well before the update but I downloaded the new update seen by the device,how this can go wrong?