Cant set up passcode or fingerprint

I need to set up a passcode and fingerprint and when i go to set up the passcode i push the first button and he entire number pad appears frozen. I then have to get out. I can measage and receive messages but i cannot set up the passcode or fingerprint

Originally Posted by CrackBerry Question

I need to set up a passcode and fingerprint and when i go to set up the passcode i push the first button and he entire number pad appears frozen. I then have to get out. I can measage and receive messages but i cannot set up the passcode or fingerprint

What device are you referencing in your question?

Posted using a Q10, 10.3.2.2474.