1. CrackBerry Question's Avatar
    My cousin stole my Blackberry Z10 and deleted my bbid and wiped it since he knew my email address password, luckily the anti-theft was on so the phone didn't help him so he decided to return it. Now the problem is I cant log in to my phone even after creating a new bbid is there a way i can recover it or log in? Please help.
    05-14-17 06:10 AM
  2. bobshine's Avatar
    So you were able to create a new BBID and add it to your phone? How did you do that if you cant log into it?
    05-14-17 08:42 AM
  3. Antilianoe's Avatar
    I created a new bbid with the same email address that was deleted using PC.. I didn't log in with to my phone with that bbid if i did i wouldn't be asking for help.
    05-14-17 09:35 AM
  4. bobshine's Avatar
    And what is blocking you from logging into the phone? Can you show a screenshot? I don't understand
    05-14-17 09:47 AM
  5. 1122334455667788's Avatar
    And what is blocking you from logging into the phone? Can you show a screenshot? I don't understand
    If I understand correctly (and I'm not saying I do): The device has been wiped. Theft protection is demanding a login using his BlackBerry ID. The problem being that his BlackBerry ID account was in fact deleted from a computer.
    05-14-17 09:53 AM
  6. Antilianoe's Avatar
    Thank you. That's exactly what I'm saying.
    05-14-17 10:20 AM
  7. bobshine's Avatar
    Thank you. That's exactly what I'm saying.
    I thought your cousin removed BBID from the device since he knew your password.

    Well lesson learned then: never share your email password. Unless you can recover your old BBID, there is no way to access your device
    05-14-17 10:29 AM
  8. Antilianoe's Avatar
    There's no way I can get my phone to work again?
    05-14-17 10:54 AM
  9. bobshine's Avatar
    Well if anti theft protection is on and the device is locked with your BBID, unless you can access that BBID, there is no way to get it to work. That's how it's designed
    05-14-17 11:41 AM
  10. nhatanh181's Avatar
    Sue your cousin for a civil case of property damage, or better yet demand cousin's parents get you a new one =D

    Posted via Blackberry Passport
    05-14-17 01:24 PM
  11. conite's Avatar
    There's no way I can get my phone to work again?
    Nope. It's a paper weight.

    Send it in to BlackBerry for service, along with a proof of purchase.
    Last edited by conite; 05-14-17 at 05:19 PM.
    05-14-17 02:06 PM
  12. Antilianoe's Avatar
    Assist me with the details
    05-14-17 04:52 PM
  13. bobshine's Avatar
    Assist me with the details
    Not sure if you understood but there is no way to recover your device if it's locked up with the BBID, unless you can use it to unlock. Like a previous post said, you should ask your cousin pay you the device. They go pretty cheap on ebay anyway
    05-14-17 05:18 PM

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