1. webber27's Avatar
    Issue started this week, if I try to buy an app I get this error:

    Can't complete purchase on BBW-img_20150102_133741.png

    I'm using a Q5 running the latest software (no leaks). I've tried resetting the phone, and logging out and back in to PayPal, to no avail. Anyone seen this before? Thanks.

    Posted via CB10
    01-02-15 04:41 PM
  2. Goldboot02's Avatar
    I've experienced this before, I waited a while then tried again and it worked.
    01-02-15 04:44 PM
  3. webber27's Avatar
    Hmm it's been going on for at least a week now

    I also tried putting in a credit card and it added successfully but if I try to switch to it the "Purchase" button is grayed out (can't click it). Don't know why that is either. I just want to give them my money! :P

    Posted via CB10
    01-02-15 05:03 PM
  4. moody's Avatar
    Call your carrier. I had a friend go through this and it ends up, his carrier has blocked purchasing in BBW. Not sure why.



    Z30 & Q10
    Can't imagine life w/o Blackberry
    01-02-15 10:51 PM
  5. webber27's Avatar
    Sorry to bump my own thread. I talked to my carrier and the problem is not on their end. Still hasn't been resolved on my phone. No one else has experienced this?

    Posted via CB10
    01-07-15 05:59 PM
  6. kbz1960's Avatar
    Try refreshing bbworld. Pull down, settings, general, refresh.
    Umaima_B_Dia likes this.
    01-07-15 08:16 PM
  7. moody's Avatar
    Yes I had a friend experience it. Then he was traveling to the States and bought an AT&T prepaid sim and when he used it he was able to make purchases like normal. This is how he knew it was a carrier issue. Again they told him it was BlackBerry fault.

    If kbz's suggestion doesn't work I'd try something like what he did.



    Z30 & Q10
    Can't imagine life w/o Blackberry
    kbz1960 likes this.
    01-08-15 06:35 AM
  8. moody's Avatar
    What software version and who is your carrier?

    Z30 & Q10
    Can't imagine life w/o Blackberry
    01-08-15 06:36 AM
  9. webber27's Avatar
    Try refreshing bbworld. Pull down, settings, general, refresh.
    I'd like to try this but it says my purchase history will be reset. Does that mean that apps I've paid for (or got free in a promo) but since deleted will have to be re-purchased?

    Posted via CB10
    01-08-15 11:54 AM
  10. blueyestm's Avatar
    Have you gone to the actual BBW via the desktop - wiped your payments and readded what you want via the desktop instead of the phone?
    moody likes this.
    01-08-15 12:38 PM
  11. kbz1960's Avatar
    I'd like to try this but it says my purchase history will be reset. Does that mean that apps I've paid for (or got free in a promo) but since deleted will have to be re-purchased?

    Posted via CB10
    Just refreshed mine. Everything is still there.
    01-08-15 03:44 PM
  12. Umaima_B_Dia's Avatar
    Have you gone to the actual BBW via the desktop - wiped your payments and readded what you want via the desktop instead of the phone?
    I had reset through the BBW world several times and that made it work. Must have been a random hit...

     Q5SQR100-2/10.3.1.1154 
    kbz1960 and moody like this.
    01-08-15 04:09 PM

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