Can't Attach Files to Emails - BlackBerry Forums at CrackBerry.com

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05-26-15 07:55 AM

422

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11630290&viewfull=1#post11630290

TJ Strozier

For some reason when I click the paper clip icon, my screen darkens for a moment and then return to my email and won't allow me to attach any type of file. Does anyone else have or have had this problem? Is so, please help. It's extremely important that I get this fixed.

TJ Strozier of Astronomic Music Group

jpgraphicstudio likes this.

05-12-15 01:10 AM

Like 1

119,336

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11630539&viewfull=1#post11630539

jaydee5799
Q&A Team
Ambassador

I would uninstall the email accounts and re-install so that you can attach.

05-12-15 05:48 AM

Like 0

422

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11631237&viewfull=1#post11631237

TJ Strozier

It's not the email that's the problem, it's trying to attach files. I can't save pictures or attach them to send as an MMS.

TJ Strozier of Astronomic Music Group

05-12-15 11:38 AM

Like 0

57

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11633091&viewfull=1#post11633091

Zee10berry

Help please. Suddenly having the same problem with my Z-10. Exactly as OP describes but also happening in text attachments also. Tried restarting but problem persists. Can't seem to find solution.

jpgraphicstudio likes this.

05-13-15 07:17 AM

Like 1

5,692

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11633388&viewfull=1#post11633388

scrannel

Have you tried "both ways" -- that is, creating a message, then attaching something... or going to, say, a picture or something and selecting "share", then compose the message?

05-13-15 09:57 AM

Like 0

2,362

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11633405&viewfull=1#post11633405

sk8er_tor

If you recently installed the Dropbox/Box/OneDrive update, you need to sign into those apps again. If not, you can try restarting the Hub by swiping diagonally from the top left corner down half way and back up five times or reboot your device.

TJ Strozier likes this.

05-13-15 10:10 AM

Like 1

57

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11633724&viewfull=1#post11633724

Zee10berry

Nope, HUB restart didn't work. Yes, if I share from pic or text, it works. But why is attachment from text suddenly not working?

05-13-15 12:25 PM

Like 0

422

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11634695&viewfull=1#post11634695

TJ Strozier

Mine started to work, but the process is delayed.

TJ Strozier of Astronomic Music Group

05-13-15 08:47 PM

Like 0

57

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11636562&viewfull=1#post11636562

Zee10berry

Still not working here. Went to @BlackBerryHelp for assistance

05-14-15 04:34 PM

Like 0

1,924

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11636697&viewfull=1#post11636697

Gatmyer

Had this happen once. A restart fixed it.

Posted via CB10

05-14-15 06:06 PM

Like 0

57

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11636781&viewfull=1#post11636781

Zee10berry

Tried the restart in all forms to no avail. This is frustrating in that I have no idea why...

05-14-15 07:12 PM

Like 0

422

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11636984&viewfull=1#post11636984

TJ Strozier

Mine stopped working again. I'm going to factory reset my phone tonight.

TJ Strozier of Astronomic Music Group

05-14-15 08:50 PM

Like 0

2,145

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11637087&viewfull=1#post11637087

maxiang

Huh, never had this happen. Which device, OS, and where are the files stored that you all are trying to send?

Q10SQN100-1/10.3.1.2726

05-14-15 09:13 PM

Like 0

2,810

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11637108&viewfull=1#post11637108

Supa_Fly1

Originally Posted by TJ Strozier

Mine stopped working again. I'm going to factory reset my phone tonight.

TJ Strozier of Astronomic Music Group

Can you show the properties of your media please? Any two files. Test taking a picture and sending. Lastly, only since I've worked at various companies having various IT Policies is your device on BES with a policy? Maybe that has changed?

Posted by BlackBerry accept no compromise!

05-14-15 09:22 PM

Like 0

422

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11637179&viewfull=1#post11637179

TJ Strozier

They're just in my file folder. I'm using a BlackBerry Q10 running the latest 10.2 OS.

TJ Strozier of Astronomic Music Group

05-14-15 09:51 PM

Like 0

422

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11637182&viewfull=1#post11637182

TJ Strozier

It just randomly started working again, but there's still a delay.

TJ Strozier of Astronomic Music Group

05-14-15 09:52 PM

Like 0

422

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11637647&viewfull=1#post11637647

TJ Strozier

Originally Posted by sk8er_tor

If you recently installed the Dropbox/Box/OneDrive update, you need to sign into those apps again. If not, you can try restarting the Hub by swiping diagonally from the top left corner down half way and back up five times or reboot your device.

Dude, you were totally right. You just saved my life.

TJ Strozier of Astronomic Music Group

sk8er_tor and jpgraphicstudio like this.

05-15-15 03:50 AM

Like 2

422

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11637648&viewfull=1#post11637648

TJ Strozier

Originally Posted by Zee10berry

Still not working here. Went to @BlackBerryHelp for assistance

Sign back into your Dropbox and that should solve your problem.

TJ Strozier of Astronomic Music Group

05-15-15 03:50 AM

Like 0

162

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11637666&viewfull=1#post11637666

tmichaelmorrissey

I am experiencing the exact same problem as well including trying to modify a profile picture in contacts. Problem seems to have started 4 or 5 days ago. And yes I did the update to my Drop Box account. I will try the sign in thing and report back shortly. Z10STL100-4/10.2.1.3253 Verizon

05-15-15 04:13 AM

Like 0

162

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11637673&viewfull=1#post11637673

tmichaelmorrissey

Originally Posted by tmichaelmorrissey

I am experiencing the exact same problem as well including trying to modify a profile picture in contacts. Problem seems to have started 4 or 5 days ago. And yes I did the update to my Drop Box account. I will try the sign in thing and report back shortly. Z10STL100-4/10.2.1.3253 Verizon

I was definitely logged out of my Drop Box account, logged back in and the problems I was having with attachments seems to all gone away.

TJ Strozier likes this.

05-15-15 04:33 AM

Like 1

422

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11638288&viewfull=1#post11638288

TJ Strozier

It's crazy how Dropbox was the source of the issue even though I wasn't even using it. I wouldn't have even know I was logged out if I wasn't trying to use it on a separate occasion.

TJ Strozier of Astronomic Music Group

jpgraphicstudio likes this.

05-15-15 11:01 AM

Like 1

2,145

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11639059&viewfull=1#post11639059

maxiang

Huh, well I'm glad it's working for you now

Q10SQN100-1/10.3.1.2726

05-15-15 05:58 PM

Like 0

57

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11639372&viewfull=1#post11639372

Zee10berry

Restarted Dropbox and problem resolved. Frustrating that I don't know why. But at least it works. Thanks much to all. It really is much appreciated

jpgraphicstudio likes this.

05-15-15 09:17 PM

Like 1

162

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11639515&viewfull=1#post11639515

tmichaelmorrissey

Originally Posted by Zee10berry

Restarted Dropbox and problem resolved. Frustrating that I don't know why. But at least it works. Thanks much to all. It really is much appreciated

What OS Version and carrier please. Not sure if there is a breach in my current OS which is Z10STL100-4/10.2.1.3253 Verizon.

05-15-15 10:04 PM

Like 0

14

https://forums.crackberry.com/showthread.php?t=1018313&s=&p=11661725&viewfull=1#post11661725

jpgraphicstudio

Signing back into dropbox did the trick!

-jojo-

05-24-15 07:08 PM

Like 0

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