1. CrackBerry Question's Avatar
    Can't access internet, and cannot access the "settings". - when I press settings something momentarily pops up but not anything you can action. I have switched off etc and re booted. And taken out battery to re set etc so been through the whole re load.
    Wi-fi in "blue" which indicates should be working, but cannot access settings to sort data access etc.
    Cannot access anything that needs internet. Was working fine 24 hours ago and I have all photos and messages up to then. Thanks
    04-04-17 09:48 PM
  2. Bla1ze's Avatar
    been through the whole re load
    As in you used an autoloader? And then restored a backup? If so, you might have loaded the issue right back onto your device. Try using an autoloader, complete the setup without a restore, and see if the error remains.
    04-04-17 09:59 PM
  3. Heavens1's Avatar
    Thought about a factory reset? Or are you unable to access that?

    As bla1ze mentioned there's the auto loader option, or what about using BlackBerry Protect to remotely wipe your device?
    04-05-17 01:27 AM

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