1. Tasty Minerals's Avatar
    I need my device to be locked with password. I am frequently using the headphones and checking time or calling ppl using assistant. However, when started locking my BlackBerry Passport with picture password, assistant stopped getting invoked by long pressing the headphones button (music player works fine though). So, each time I need something done, I have to take the phone out and unlock it. I checked the assistant settings "Use assistant when locked" but it does not help. Any advice?

    Posted via CB10
    08-23-17 01:40 AM
  2. iqbalmd's Avatar
    Go to the settings menu,there click on the BlackBerry assistant .
    In that section, u will find an option naming (" activate with mute key"). Turn on that option and u will be able to use the BlackBerry assistant even when the phone is locked with picture password.

    Posted via my BlackBerry leap
    08-23-17 10:23 AM
  3. Tasty Minerals's Avatar
    I have this option activated (forgot to mention it) hence my confusion. A bug? I will try it again.

    Posted via CB10
    08-23-17 06:05 PM
  4. John Vieira's Avatar
    So, the reason why that happens is because the assistant (through the lockscreen) will only work with standard password screen. (pattern, pin, password).

    The pattern unlock isn't a standard Android lockscreen, so it fails to work properly.
    08-23-17 06:32 PM

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