1. mruckus's Avatar
    Tried to uninstall Nemory's Messenger Pro via the desktop icon method. It disappeared as normal. I then rebooted my phone and went to reinstall it via BlackBerry World but noticed it is still installed (though no icon found on desktop).. but nothing happens when I hit "open" via BlackBerry World. I also cannot delete or uninstall via BlackBerry World.. I get an error message saying failed to uninstall. Yesterday when I tried all this, I saw it still in Device Monitor but I don't see it there now.. but it is still in BlackBerry World with all the issues above.
    What gives?! How do I uninstall?

    Posted via CB10
    04-27-16 10:32 PM
  2. Lusitano17's Avatar
    My guess is Account likely remains present.
    Try removing it from Account manager in Settings.
    If that fails download the Accounts Cleaner app in BBW. Follow the instructions.

    Posted via CB10
    04-28-16 12:25 AM
  3. mruckus's Avatar
    I tried all of this, and the problem persists. I saw Messenger in accounts cleaner and deleted it but although it is apparently deleted, still having same problems.

    Posted via CB10
    04-30-16 02:35 AM
  4. Lusitano17's Avatar
    Hard reboot...hold power button down for 20 -30 seconds until red LED flashes and boot logo reappears.

    Then refresh BBW...settings....general...refresh
    04-30-16 11:23 AM

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