1. CrackBerry Question's Avatar

    Please help! I am sending in my Q10 for repair (its a lemon) and was given a loaner Q10 through my dealer. I backed everything up on my old Q10 and tried to restore the file to the loaner Q10. When I went to restore it, I was told I needed to upgrade to the newest BB software to be compatible, so I did that. But then when I went to restore my data, I clicked on the backup file, hit restore, and it says it is "restoring data". Great! But after about a minute when its finished, I check my phone, nothing has transferred over! I've lost all my contacts, APPs, password keeper, conversations....everything! The only thing I still have are my photos that were on the micro SD card.

    Please help, any suggestions??
    09-15-14 04:14 PM
  2. rebroker2009's Avatar
    Try again, don't do full back up. Just click on custom, do the contacts option first and see how that goes

    Q10 with Telus on
    09-15-14 04:18 PM

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