1. CrackBerry Question's Avatar

    My phone was not functioning properly, so I used Blackberry Link to back up and reloaded to factory setting. After that, my phone is functioning well and I attempted to restore my back up; however, the error message "The operation was cancelled and some items were not restored" popped up. The phone restarted and nothing was restored.

    The back up file are in .bbb format and I tried Sachesi 1.2.1. It doesn't work either.

    When I was doing the back up, my OS was the 10.1.xxx one, but after factory setting, the phone is automatically updated to 10.2.xxx. Is that a matter?

    Anyone know any alternatives that I can restore my contacts and apps?

    Thanks a lot!!!
    08-13-14 11:22 AM
  2. anon721037's Avatar
    Yes you can only back up from a lower os not going backwards, you can download Darcy tools and change the version number to the same and then you can do your back up,
    08-13-14 11:30 AM
  3. janisahui's Avatar
    The backup file is already of a low os and the phone is a high os.
    Can the phone's os be lowered? If not, how to put a lower os .bbb file back in?
    08-13-14 12:00 PM
  4. anon721037's Avatar
    Then it should work, try uninstalling link and re-install that might help, make sure its the newest one it seems to work pretty good.
    08-13-14 01:17 PM
  5. KR2013's Avatar
    Do you have your computer sleep mode kicking in fairly quickly (less than a couple of hours)? This happened to me. I tried restoring a backup file into my new Q10 using Link and I noticed the Link showed backup completed while my phone said it was at 80%. And, as you said, many things were missing on the new phone. I suspected my Mac's sleep mode or screen saver (or something) was kicking in. So, I disabled them all. The full back up went through fine afterwards.

    Posted via CB10
    09-15-14 07:54 PM

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