1. pogo007's Avatar

    I am having a issue opening email attachments. Each time I try to open one is gives me the following error "the file is not a valid docx file" or when I try a Pdf it says "this pdf is corrupted". I have no issues opening the attachments on my iPad and computer. I tried reloading the os already and the same problem appears. Can anybody help?
    Attachment 336973

    Posted via CB10
    Cannot open PDF and other office email attachments-img_20150226_080306.png

    Posted via CB10
    02-25-15 08:53 PM
  2. pogo007's Avatar
    Does anybody know what to do?

    Posted via CB10
    02-25-15 09:45 PM
  3. pogo007's Avatar
    Wow this community is suppose to be the best yet no one can answer or give insight on this problem.

    Posted via CB10
    03-06-15 04:30 AM
  4. guygardner73's Avatar
    Try downloading a different office suite. I sometimes use officesuite pro from Amazon app store. I realise this doesn't solve your problem but it may be a viable workaround for you while a solution presents itself. What method did you employ to reload the OS?

    PassportSQW100-1/ O2 UK
    03-06-15 06:15 AM
  5. pogo007's Avatar
    Thanks for your post! I tried re loading the os many times with no results. I'm still trying to find a solution to it. I do find it weird that there doesn't seem to be a lot of people with this issue.

    Posted via CB10
    03-06-15 09:56 PM
  6. guygardner73's Avatar
    What type of file are you trying to open? Can you send a pic of the unopened file?

    PassportSQW100-1/ O2 UK
    03-08-15 12:56 AM

Similar Threads

  1. Amazon App Store Won't Open on OS 10.3.1 Need Help!!
    By Anthony_2u in forum General BlackBerry News, Discussion & Rumors
    Replies: 14
    Last Post: 03-24-16, 09:11 AM
  2. 10.3 Automatic Download and install . . . ?
    By playfoot in forum BlackBerry Q10
    Replies: 35
    Last Post: 03-01-15, 06:36 PM
  3. Replies: 7
    Last Post: 02-26-15, 10:59 AM
  4. PlayBook and Blend?
    By frisco49ers in forum BlackBerry 10 OS
    Replies: 2
    Last Post: 02-25-15, 09:12 PM
  5. Why is my battery draining so quickly?
    By lnm27 in forum BlackBerry Z10
    Replies: 1
    Last Post: 02-25-15, 07:57 PM