Can I create new account in Portal BIS ?

hi, I have a blackberry 9650 is a old phone but efficient, my problem is:

I from Mexico. In 2013 I travel to Europe and use my BB with orangeUK, I returning to mexico, I wanted reconfigure my email account with my local number and telephone operator (iusacell), So I can not because my device even has an account associated with orangeUK.

What I do for Orange UK, has to reset my device from your server and release my PIN ? I have tried to communicate with them for mail and I can not, no find the telephone to call from Mexico to orange UK to support.

I�m thank.....

Welcome to the forums.

From what I understand, all you have to do is:

1. Get a new SIM card with your carrier;
2. activate BIS on that SIM/Number;
3. Put it on your device;
4. Create a BIS account on your carrier, do the Setup on the 9650 (push service books and all that)

The device should pick up automatically.