1. raydogsboarder's Avatar
    I'm uploading some photos because I can't tell what the problem is. As you can see they have what appears to be cracks in every photo, but when looking closely and even under magnification I see no signs of cracks in the lens or camera underneath. I'm using a Z10 and it's the rear camera.

    I guess what I'm asking is: one, if it's cracked shouldn't you be able to see them if they're that obvious in the photo? And two, if not or it is broken can I get the just the camera elements fixed or replaced? I know it's not an iPhone and I can't just walk into an apple store or have some phone kiosk fix it in 30 minutes like you can in every mall. I'm in the US and I'm close to NYC, isn't there a BlackBerry store there? Any advice from someone who's had similar issues or knowledge would be appreciated. Thanks guys and gals!

    Camera Broken-img_20141015_142935.jpg

    Camera Broken-img_20141020_141930.jpg

    Camera Broken-img_20141020_142014.jpg

    Z10 via CB10
    10-20-14 11:28 PM
  2. jaydee5799's Avatar
    Definitely looks like the lens is smashed somewhere. I would say a replacement camera is in order but unfortunately, I have no word for you about a store in NYC. Maybe someone who has replaced a camera can help very soon.
    10-21-14 08:22 AM
  3. diegonei's Avatar
    Call support?

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com
    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Germany: 0800 1816530 (Gebhrenfrei)
    North-America: 1 877 255 2377 (Toll Free)
    UK: 0808 100 7466 (Toll Free UK only)
    Outside UK: +44 1753 558400
    Worldwide: 1 519 888 6181

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)

    10-21-14 08:23 AM
  4. raydogsboarder's Avatar
    Thanks guys. I guess I'll have to call support.

    Z10 via CB10
    10-21-14 09:31 AM
  5. Warlack's Avatar
    You could also buy the camera and replace it yourself or ask in a phone shop if they could do it. Just in case warranty has run out

    Posted via CB10
    10-21-14 12:36 PM
  6. raydogsboarder's Avatar
    Where would I get just the camera? I haven't looked that hard but I haven't seen anything where I can just buy that

    Z10 via CB10
    10-21-14 12:59 PM
  7. Warlack's Avatar
    Even froogle has results
    Camera Broken-img_20141021_190152.png

    Posted via CB10
    10-21-14 01:02 PM

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