1. CrackBerry Question's Avatar
    Every time I shutdown my Z30, all the datas are losinglike pictures, files, contacts, installed apps, mail a/c. this is happens from the day of my z 30 os is updated to 10.3.1.1565 (Latest available OS)
    03-11-15 11:21 AM
  2. anon(9208252)'s Avatar
    You might want to reload your software, just do a back up and restore first, also have you done a couple of hard resets since the update.
    03-11-15 11:46 AM
  3. jinesh pr's Avatar
    Downloaded latest 10.3.1767 and installed, after automatic restarting all the files are lost & again it showing to download 10.3.1767 os???
    04-10-15 05:08 PM
  4. r81984's Avatar
    I have had the exact same problem as you.
    No matter what 10.3 OS I use.

    Z30 OS 10.3.1.1581

    If the battery dies or if I power off, when it turns on everything is erased and the phone is back to its original install state.

    I have no idea what is causing it and I found no options that fix it.
    Im about to try another newer OS version.
    04-11-15 07:04 PM
  5. Pdinos3's Avatar
    I have had the exact same problem as you.
    No matter what 10.3 OS I use.

    Z30 OS 10.3.1.1581

    If the battery dies or if I power off, when it turns on everything is erased and the phone is back to its original install state.

    I have no idea what is causing it and I found no options that fix it.
    Im about to try another newer OS version.
    This is your issue and your fix is in the first post of this thread

    http://forums.crackberry.com/showthread.php?t=977265

    Via CB10 Rockin PassportSQW100-1/10.3.2.281
    04-11-15 07:40 PM
  6. r81984's Avatar
    The fix works, but be warned. It will still erase everything one more time after running the fix.
    Then it will work.
    04-11-15 08:02 PM

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