1. CrackBerry Question's Avatar
    My BlackBerry Z30 continuously reboots in an endless loop whenever I take it off the charger. This just started happening today.

    Any idea on how to fix this?
    10-14-16 06:17 PM
  2. Neely2005's Avatar
    ^ I guess I wasn't logged in when I asked this Question.
    10-14-16 06:22 PM
  3. Lusitano17's Avatar
    Does it power off/on correctly?
    Have you tried a hard reboot to see if it interrupts cycle?
    Are you able to check battery status in device monitor?
    Any drops or exposure to fluids?
    Any recent changes to your OS?
    What happens if you connect device to BBLink? Is device recognized?
    If battery checks out, power button is functional and a reboot fails to solve problems you may want reload your OS with BBLINK.
    If your device works fine when connected to a charge I would be leaning towards a battery related issue.




    Posted via CB10
    10-14-16 06:51 PM
  4. Neely2005's Avatar
    Yes I've tried to restart it and it will restart, if it's plugged in.

    I was going to try BlackBerry Link but now Link won't open.

    When it rains, it pours.



    Posted via CB10
    10-14-16 11:10 PM
  5. Lusitano17's Avatar
    Apart from a restart have you tried a hard reboot?

    Hold power button down for 20-30 seconds until red LED flashes and device boot logo reappears. This is similar to holding volume keys down but I've found this to be more effective.



    Posted via CB10
    10-14-16 11:32 PM
  6. Lusitano17's Avatar
    Yes I've tried to restart it and it will restart, if it's plugged in.

    I was going to try BlackBerry Link but now Link won't open.

    When it rains, it pours.



    Posted via CB10
    Uninstall Link and Blend from your PC and reboot PC. Then reinstall BlackBerry desktop software and try to connect device again. A simple reinstall has worked for some and hopefully that's all that you'll be required to do..

    I recall a BlackBerry support bulletin describing Sim or SD card failure as a cause of restarts but I'm not sure if that was for OS7 or bb10...something else to consider.

    Posted via CB10
    10-14-16 11:39 PM
  7. Rustybronco's Avatar
    Possible bad battery?
    10-15-16 08:52 AM

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