1. CrackBerry Question's Avatar
    Hello. My device IS connected on Blackberry Link. It has allowed me to sync my pictures, docs, contacts and calendar. But when I try to do a backup (Full, Custom or Quick) it sends the error message: "Blackberry Z30 - Backup did not complete - device not connected"

    Any ideas please!
    07-15-16 02:31 PM
  2. Dunt Dunt Dunt's Avatar
    Look over this recent thread... http://forums.crackberry.com/ask-que...inish-1079491/ There are a few suggestion in there.

    Also when selecting the data to back up, uncheck the box for all data. Then, select the app data, media and settings by their separate check boxes below. The same works if you're trying to restore.
    07-15-16 02:39 PM
  3. Tina Marino's Avatar
    Thanks for this info - but I have tried all of it.

    As I said, it won't even start the backup - so it is not getting stuck during the backup.

    It can't be the USB port or cable, nor a firewall issue...because it does recognize the device AND it has let me sync and copy all the documents, media, photos, downloads.

    Cannot figure out why it says it doesn't recognize the device when I try to backup???

    PS When I hit custom back up - it says there is no data to choose from to back up.
    07-15-16 02:54 PM

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