blackberry z30 backup

i cannot seem to backup or access my blackberry but working i would like to backup photos and contacts before i reload

If you are trying to use Link on a Win10 machine, it won't work. Need Win7 or 8.

Use Ultimate Backup.

And for heaven's sake - use the cloud. You should NEVER need to backup your phone - it leaves it in a constant state of vulnerability to loss or breakage.